Effective Date: 19 September 2025HOMELAND CREATION ("we", "us", or "our") operates the Mobile Application ["Homeland Creation"] and/or Website https://homelandcreation.com/ (collectively, "Platforms"). We are committed to protecting your personal data in compliance with the Personal Data Protection Act 2010 (PDPA) of Malaysia.
This Privacy Policy outlines how we collect, use, disclose, and protect your personal data when you use our Platforms to browse, order, or interact with services.
1. Collection of Personal Data
1.1 We may collect your personal data directly when you:
- (a) Register for an account on our Platforms.
- (b) Make appointments, enquiries or bookings for short-term or long-term rental properties through our Platforms.
- (c) Make appointments, enquiries, reservations or complete transactions relating to property purchases through our Platforms.
- (d) Subscribe to our newsletters or promotional updates.
- (e) Provide feedback, reviews, or participate in surveys.
- (f) Interact with us via customer support or social media.
1.2 Types of Data Collected:
- (a) Personal Information: Name, nationality, email address, phone number, profile photo, date of birth, mailing address, and account details.
- (b) Identification Documents: Copies of your identity card, passport, tax identification details or other documents required for verification, regulatory compliance, or transaction purposes.
- (c) Booking Details: Properties searches, preferences, enquiries, reservations and booking history.
- (d) Technical Information: Device details, IP address, and usage data from your interactions with our Platform.
2. Purpose of Processing Personal Data
2.1 We process your personal data for the following purposes:
- (a) To process, manage and fulfil your appointments, enquiries, bookings and transactions relating to rental and property purchases.
- (b) To track and notify you of your payment status.
- (c) To customize your user experience and provide personalized property recommendations and listings.
- (d) To manage your account and maintain records of your rental history, property enquiries and purchase transactions.
- (e) To manage your membership and track reward points.
- (f) To personalize rewards, offers, and promotions (with your consent).
- (g) To notify you about updates, new features, or exclusive member benefits.
- (h) To analyze trends, improve our services, and ensure Platforms functionality.
- (i) To comply with legal and regulatory requirements.
3. Disclosure of Personal Data
3.1 We may share your personal data with:
- (a) Property Owners and Their Representatives
- Property owners, landlords, developers, agents, lawyers or other authorised representatives, to the extent necessary to facilitate rentals, bookings, viewings, purchase transactions, communications, and related services.
- (b) Service Providers
- Third-party partners, vendors and operators supporting the operation of our Platforms and services, including but not limited to IT service providers, analytics providers and marketing agencies.
- (c) Regulatory Authorities: To comply with legal obligations or requests.
3.2 We will not disclose your personal data to third parties for purposes outside of those listed without your prior consent.
3.3 For avoidance of doubt, we do not access, collect or store any payment details. All payments are processed directly through third-party payment gateways, which ensures the security and confidentiality of your payment information.
4. Security of Personal Data
4.1 We prioritize the security of your personal data by implementing:
- (a) Encryption protocols for sensitive data (if any).
- (b) Secure servers and firewalls to protect stored information.
- (c) Access control to restrict data access to authorized personnel only.
5. Retention of Personal Data
5.1 Your personal data will be retained only as long as necessary to fulfil the purposes outlined above or as required by applicable laws.
5.2 Once no longer needed, your data will be securely deleted or anonymized.
6. Your Rights
6.1 Under the PDPA, you have the right to:
- (a) Access Your Data: Request details of your personal data we hold.
- (b) Correct Your Data: Update or correct inaccuracies in your personal data.
- (c) Withdraw Consent: Opt-out of marketing communications or data processing for specific purposes.
- (d) Restrict Processing: Limit how your personal data is used under certain conditions.
6.2 To exercise your rights, please contact us at 011-5553 2282.
7. Children's Personal Data
We do not knowingly collect, process, or store personal data from individuals under the age of 18 without the prior consent of their parent or guardian. If you are a parent or guardian and believe your child has provided us with personal data without your consent, please contact us immediately so we can assist in removing it.
8. Cookies and Tracking Technologies
8.1 We use cookies and similar tracking technologies to:
- (a) Save your preferences and enhance user experience.
- (b) Analyze Platform performance and improve services.
- (c) Serve targeted advertisements and promotional offers.
8.2 You can control cookie settings through your browser or device preferences.
9. Changes to This Privacy Policy
We may update this Privacy Policy periodically. Any changes will be posted on our Platform with the updated effective date. Your continued use of our Platform constitutes your acceptance of these changes.
10. Contact Us
For questions, concerns, or requests related to this Privacy Policy or your personal data, please contact us at 011-5553 2282.
